Miata Mailing List: July 1995, Message #95
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   From: Andre Robotewskyj 
Subject: ARGH! Dealer damages my car!
   Date: Wed, 5 Jul 1995 08:10:50 -0400

Hi ho,
I purchased my new, R edition about 1 1/2 months ago. It's actually a '94  
overstock- I guess the R isn't as popular as the cushier popular equipment  
package.
I just took it in for 3000 mile maintenance this past weekend. Since the AC  
hasn't worked since I bought it, I asked them to take a look (I had assumed  
it only needed a freon charge- or whatever they use now). As it turned out,  
there's a computer problem. They ordered a new one. Fine. When I got home, I  
noticed about twelve. closely clustered gouges in the paint on the top  
surface of the driver's side sill. I can't imagine what the bone heads could  
have done to accomplish this (actually, I'm wondering if the idiots left a  
tool on the sill, and then slammed the door- I'll check the underside of the  
door today). Anyway, I have to assume they just gave the car back, thinking  
that either: 1) I wouldn't notice, or 2) by the time I noticed, I wouldn't  
know who to blame.
I'm going to call the dealer today and speak with the manager. I'm afraid,  
however, that they're going to give me a hard time since I don't have any  
real proof.
In the event they refuse to pay for the repair, what can I do?
I'm thinking of the following:
1) Contact Mazda and bitch at them for a while
2) File a formal complaint with the better business beaurough (sp?)
3) Spam the auto news groups with the dealership & manager's name
Any suggestions?

The dealership is:
Lake Shore Mazda
3434 N. Ashland Ave.
Chicago, IL
(312) 935-2200