Miata Mailing List: August 1996, Message #132


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   From: Larry Alster 
Subject: Kathy's Problem
   Date: Fri, 2 Aug 1996 07:32:23 -0400



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Guess I don't quite have this attachment thing down pat yet.

Sorry to waste the bandwidth but I'm going to give it another try.


Team-Do-I-Ever-Have-A-Red-Face


Larry Alster
M Club Member #70
91 Crystal White
S.C. Tags "RUJELUS"
Team-Base-Model
Team-Crazy-Red-Italian-Air-Horns
Team-Flash-To-Pass-Modification


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=D0=CF=11=E0=A1=B1=1A=E14=14@=04=D4
=01=06=06966 Portabella Lane
Charleston, S.C. 29412
803-762-4787


Chief Executive Officer
Mazda of America
Fax 714-727-6703


Dear Sir or Madam;

I am a Miata owner and lover.  I just recently purchased, used, what =
I consider one of the finest automobiles I have ever owned and driven=
  I am impressed with your product and with the loyalty that it inst=
ills in it=92s owners.  To verify this you just need to monitor WWW.M=
iata.Net.

I have already started to look forward to the day that I could purcha=
se another Miata.  This time I would purchase it new so I could get i=
t the way I would want it.  I now find I need to reconsider doing fur=
ther business with your company.

The cause for this decision is the treatment of a fellow Miata owner.=
  I have been following with great dismay the case of Kathy O=92Conne=
r of Ohio.  She has been lied to and treated very poorly by one of yo=
ur dealers.

I understand that you can not have total control over your dealers bu=
t when people that work for Mazda are involved and they treat a custo=
mer as poorly as Kathy has been treated I find this appalling.  When =
people in your organization who=92s job it is to help a customer fail=
 to even return her calls this is inexcusable.

I hope that you will look into this situation and help Kathy, as I am=
 sure the Mazda corporation does not make it a habit of letting a dea=
ler take advantage of their customers in this way.

I certainly will not be purchasing any future products from your comp=
any if this is your accepted way of doing business.  I also will no l=
onger be able to recommend the car I love to other people looking for=
 a new vehicle.


Sincerely,

Larry Alster

Proud owner of Crystal White =9191  S.C. Tags =93RUJELUS=94   Which m=
eans   Are You Jealous  which I am sure is what every Non-Miata drive=
r is of my Pride and Joy.


cc: Ron Stease, General Manager, Ganely Mazda  216-351-4140
      ( A Mazda Dealer that I=92m sure wants to take care of this =
=93Minor Mistake On Their Part=94 )

      David Hooker,  Mazda Great Lakes,  616-942-2175
       ( A fine Mazda employee that I=92m sure does not allow his emp=
loyees and dealers to treat customers in this way.)

=06966 Portabella Lane
Charleston, S.C. 29412
803-762-4787


Chief Executive Officer
Mazda of America
Fax 714-727-6703


Dear Sir or Madam;

I am a Miata owner and lover.  I just recently purchased, used, what =
I consider one of the finest automobiles I have ever owned and driven=
  I am impressed with your product and with the loyalty that it inst=
ills in it=92s owners.  To verify this you just need to monitor WWW.M=
iata.Net.

I have already started to look forward to the day that I could purcha=
se another Miata.  This time I would purchase it new so I could get i=
t the way I would want it.  I now find I need to reconsider doing fur=
ther business with your company.

The cause for this decision is the treatment of a fellow Miata owner.=
  I have been following with great dismay the case of Kathy O=92Conne=
r of Ohio.  She has been lied to and treated very poorly by one of yo=
ur dealers.

I understand that you can not have total control over your dealers bu=
t when people that work for Mazda are involved and they treat a custo=
mer as poorly as Kathy has been treated I find this appalling.  When =
people in your organization who=92s job it is to help a customer fail=
 to even return her calls this is inexcusable.

I hope that you will look into this situation and help Kathy, as I am=
 sure the Mazda corporation does not make it a habit of letting a dea=
ler take advantage of their customers in this way.

I certainly will not be purchasing any future products from your comp=
any if this is your accepted way of doing business.  I also will no l=
onger be able to recommend the car I love to other people looking for=
 a new vehicle.


Sincerely,

Larry Alster

Proud owner of Crystal White =9191  S.C. Tags =93RUJELUS=94   Which m=
eans   Are You Jealous  which I am sure is what every Non-Miata drive=
r is of my Pride and Joy.


cc: Ron Stease, General Manager, Ganely Mazda  216-351-4140
      ( A Mazda Dealer that I=92m sure wants to take care of this =
=93Minor Mistake On Their Part=94 )

      David Hooker,  Mazda Great Lakes,  616-942-2175
       ( A fine Mazda employee that I=92m sure does not allow his emp=
loyees and dealers to treat customers in this way.)

=06=03=03=0C=03D=03=0C=03D--------------77A128CD6E8D--


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