Miata Mailing List: January 1997, Message #214
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   From: (none)

Subject: Wiz 'n Holly 'n Stuff

   Date: (none)



Howdy!



Well, I'm sittin' and thinking about this issue ... Holly at Wiz and

people's dissatisfaction.  Holly seems to "mean well," but meaning well,

unfortunately, doesn't cut it in the business of serving people.



As a good example of what I'm trying to demonstrate here, look at the

STARK contrast between Holly (who it appears promises everything but 

delivers a small fraction thereof, if that), and Tommy The Parts Dood

(who does it faster, more efficiently and cheaper besides, than any other

supplier known to man!).



As far as becoming too vocal about this on the net - I disagree with Dan

on this one.  We probably 'owe' it to each other to keep one another

apprised of the bad stuff as well as the good stuff we can expect from

various vendors.  



On this same note - I personally respond better to folks who take a lower

profile.  Many of the vendors have been able to answer technical or other

questions on the list, while giving themselves a subtle, or appropriate

"plug."  In striking contrast, not too long ago there were several full

page (or longer) shameless advertisements by this vendor on the net.



That did more to turn me off to the company, than even the voluminous

other reports of broken promises, parts that never came, etc.  I've never

dealt with this vendor, but I'm very happy that there were people who

have spoken up about it to spare me the frustration of doing so.



To keep this stuff off the net is doing the subscribers (we Miata owners

-- a disservice).  



Now, to the other side of the coin for a moment.  I'm certain that it's

very difficult to try to run a business and raise a family.  Bringing up

that "there are kids in the background" IS a flame, and a shameful one at

that.  The rest is healthy dialogue, and part of what makes this list so

meaningful!  Tommy is the greatest - Wiz ... well, isn't.  Would we all

prefer really to just have to find out for ourselves?



Helpful suggestions to get Wiz back on the road to success:

(Incidentally, these would be good tips for any vendor)



1)  If you are not sure - SAY SO!



2)  If you can't deliver it - DO NOT say that you can!



3)  Do not thinly disguise advertisements as helpful responses on 

    Miata.Net - the smarter cookies will see thru it and NOT appreciate

    these antics.  In fact, it will be COUNTER-productive to your purpose.



4)  If you say you'll call back, DO IT!



5)  If you say it'll ship on the 15th, see to it that it either does, or

    place a phone call explaining why not and when the person MAY expect

    it BEFORE they have to call you.



         In short, do what you say you'll do or DON'T SAY IT!  



Even the most grievous complainers on the net would probably be swayed to

using Wiz again once some success stories began to spread.  People are

funny - they WILL come around.  They are not unforgiving!  But it'll take

some effort and hard work to overcome an already very poor reputation.  It

CAN be done, though.



Just as people rally to talk about disappointments, they're just as eager

to rally to talk about successess and satisfication.  Don't you all

remember the campaign to petition Roebuck Mazda to work with Tommy on the

Yellow???  Heck, some folks even wanted to take up a collection to help

him BUY the darned thing!  We LOVE Tommy!  And Holly, a year from now we

all could love you too!  It's up to you!  



Wishing Holly and Wiz all the best for a speedy recovery!



Kathy (Who's not much into shiny chrome stuff)

and Scarlett (Who's glad Kath isn't)