Miata Mailing List: January 1997, Message #230
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   From: (none)

Subject: Re: Wiz 'n Holly 'n Stuff

   Date: (none)



I pretty much agree with all that Kathy wrote here about vendors.  Added

my $.02 to her list of things a vendor should or should not be doing

below.



Kathy O'Connell wrote:





> 

> 

> 1)  If you are not sure - SAY SO!

> 

> 2)  If you can't deliver it - DO NOT say that you can!

> 

> 3)  Do not thinly disguise advertisements as helpful responses on

>     Miata.Net - the smarter cookies will see thru it and NOT appreciate

>     these antics.  In fact, it will be COUNTER-productive to your purpose.

> 

> 4)  If you say you'll call back, DO IT!

> 

> 5)  If you say it'll ship on the 15th, see to it that it either does, or

>     place a phone call explaining why not and when the person MAY expect

>     it BEFORE they have to call you.

> 

>          In short, do what you say you'll do or DON'T SAY IT!



  6)  If you have to backorder the item say so and DO NOT BILL for that

item until it ships.



  7)  Do not charge extra on the shipping and handling because you had

to B.O. an item.



  8)  If someone asks to return an item an you issue them an R.A. then

credit there account as soon as you       receive the item back.



I have seen more complaints about these items by many people about quite

a few vendors than almost anything else.



Just my $.02







-- 



Larry and The White Knight



M Club Member #70

'91 Crystal White 

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