Miata Mailing List: January 1997, Message #260
sponsored by



     



   From: (none)

Subject: Re: Wiz 'n Holly 'n Stuff

   Date: (none)



    At the risk of adding one more post to this thread, I feel I need 

to come out and clear some impressions up.  My post was the one where I 

was asking for others input into getting a few products that I had 

ordered from Wiz.



    I have been not to impressed with Wiz.  The original post I made 

was for *ideas* from all who subscribe to the list as to ways into 

dealing with this.  Sometimes ideas get confused with action.  There 

was no lynching, effigies, or public condemnation call from anyone on 

the list in the original post.  Without getting into a philosophical 

debate about the nature of ideas, I would only say that people's 

positions on issues come from a variety of experiences.  I was calling 

for listmembers ideas based on those previous experiences.  In other 

words, I was asking for others ideas on how to deal with Wiz, an 

unresponsive company; what has worked before, what has not.  As far as 

not being christian, or whatever, I don't think raising an issue in a 

questioning way in an honest attempt to gather various ideas merits 

that type of response.



    I have called Wiz *many* times, I have emailed Wiz many times.  I 

was out of options, short of cancelling my credit card order from the 

bank.   



   In a previous life, I too was a small business owner.  I *know* what 

it is like not to have stock on hand.  I also knew not to promise 

something on the assumption that my supplier would come through. My 

embarrasement was usually greater than their anger. People do come 

around, and I will be one of those people also.  



    Postive responses to good service are always welcome.  To that end, 

I have posted many times postive outcomes with Miata related product 

dealers.   A good pat on the back, and job well done, are sometimes all 

that people need to continue providing good work.  

    

    Kathy's list of suggestions was sooo good that I am including it in 

this post.  





>Helpful suggestions to get Wiz back on the road to success:

>(Incidentally, these would be good tips for any vendor)

>

>1)  If you are not sure - SAY SO!

>

>2)  If you can't deliver it - DO NOT say that you can!

>

>3)  Do not thinly disguise advertisements as helpful responses on 

>    Miata.Net - the smarter cookies will see thru it and NOT 

appreciate

>    these antics.  In fact, it will be COUNTER-productive to your 

purpose.

>

>4)  If you say you'll call back, DO IT!

>

>5)  If you say it'll ship on the 15th, see to it that it either does, 

or

>    place a phone call explaining why not and when the person MAY 

expect

>    it BEFORE they have to call you.

>

>         In short, do what you say you'll do or DON'T SAY IT!  

>

>Even the most grievous complainers on the net would probably be swayed 

to

>using Wiz again once some success stories began to spread.  People are

>funny - they WILL come around.  They are not unforgiving!  But it'll 

take

>some effort and hard work to overcome an already very poor reputation. 

 It

>CAN be done, though.

>

>Just as people rally to talk about disappointments, they're just as 

eager

>to rally to talk about successess and satisfication.  Don't you all

>remember the campaign to petition Roebuck Mazda to work with Tommy on 

the

>Yellow???  Heck, some folks even wanted to take up a collection to 

help

>him BUY the darned thing!  We LOVE Tommy!  And Holly, a year from now 

we

>all could love you too!  It's up to you!  

>

>Wishing Holly and Wiz all the best for a speedy recovery!

>

>Kathy (Who's not much into shiny chrome stuff)

>and Scarlett (Who's glad Kath isn't)

>

>

>

>