Miata Mailing List: August 1998, Message #135

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In a message dated 98-08-02 23:10:59 EDT, mcbell@webtv.net writes:

<< I just want people to know about this unethical dealership and stay
 away.
 
 I have contacted both the Better Business Bureau and Consumer Affairs
 and they have a long list of complaints against this mazda dealership.
 
 Fletcher Jones is a big deal and owns many dealerships and he probably
 runs them all the same way.   >>

I have a story to share also:

This past Friday I dropped off my Miata at Ed Napleton Mazda in Oak Lawn
Illinois (Chicago area).  All I needed was for them to remove a broken lug
nut, and replace the stud.  When I picked it up that evening, my car had 38
additional miles on it!!!!!!
To make matters worse, mine is not a daily driver, and was set-up for a race
on Sat.  It has a turbo, etc.  The timming was advanced, but I had not yet
boosted the octane, so any hot-rodding the jerk(s) did probably resulted in
detonation!  Man, was I hot!!!

The service manager was on vaccation, so I asked to see the G.M.  Get this...
He didn't come out of his office to talk to me faca-to-face, instead, he sent
the cashier out to tell me that I probably just wrote down the number wrong!!!

I found my way back to his office - introduced myself as a Windy City Miata
Club member and described how at each meeting, members get up and share
thoughts on various topics...like service!  I invited him to the meeting to
confirm what I would be telling the club.  Suddenly, he seemed to remember
something about customer service and started babbling, but I never heard an
apology.  He said someone would give me a call on Monday - Yeah, whatever. Too
bad our next meeting isn't sooner - I want to tell this story while I'm still
good 'n angry.   

Lesson:  Always let THEM know that YOU know how many miles are on the car.