Miata Mailing List: August 1998, Message #159

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Aaron,

Thanks for the heads up on this dealership. I'm glad that I don't use them.  I have ahd pretty good success with both Rosen Motors in Waukeegan a,d North Shore Mazda/GMC.  The Miata Tech there is young and full of enthusiasm.  Very competent.

The mileage seems excessive.  The only explanation I can come up with is that obviously they had to make sure that the extra torque your engine was putting out wasn't the cause of your broken lug.  I've heard dumber, explainations under a recent thread titled "Morons"

Demand free service or something of value.  Once a dealership treated my wife with disrespect - cat calls, etc.  I found out about it and demanded a free 30K service ($500) They did it and offered my wife a written appology to boot.


Scott Brown
Deerfield, Ill
95 Black PEP
WCMC, MCA
Team Sheepskins, Hella, CRI, GReddy, Jackson Racing




In a message dated 98-08-02 23:10:59 EDT, mcbell@webtv.net writes:
> 
> << I just want people to know about this unethical dealership and stay
>  away.
>  
>  I have contacted both the Better Business Bureau and Consumer Affairs
>  and they have a long list of complaints against this mazda dealership.
>  
>  Fletcher Jones is a big deal and owns many dealerships and he probably
>  runs them all the same way.   >>
> 
> I have a story to share also:
> 
> This past Friday I dropped off my Miata at Ed Napleton Mazda in Oak Lawn
> Illinois (Chicago area).  All I needed was for them to remove a broken lug
> nut, and replace the stud.  When I picked it up that evening, my car had 38
> additional miles on it!!!!!!
> To make matters worse, mine is not a daily driver, and was set-up for a race
> on Sat.  It has a turbo, etc.  The timming was advanced, but I had not yet
> boosted the octane, so any hot-rodding the jerk(s) did probably resulted in
> detonation!  Man, was I hot!!!
> 
> The service manager was on vaccation, so I asked to see the G.M.  Get this...
> He didn't come out of his office to talk to me faca-to-face, instead, he sent
> the cashier out to tell me that I probably just wrote down the number wrong!!!
> 
> I found my way back to his office - introduced myself as a Windy City Miata
> Club member and described how at each meeting, members get up and share
> thoughts on various topics...like service!  I invited him to the meeting to
> confirm what I would be telling the club.  Suddenly, he seemed to remember
> something about customer service and started babbling, but I never heard an
> apology.  He said someone would give me a call on Monday - Yeah, whatever. Too
> bad our next meeting isn't sooner - I want to tell this story while I'm still
> good 'n angry.   
> 
> Lesson:  Always let THEM know that YOU know how many miles are on the car.
> 
> 
> 



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