Miata Mailing List: August 1998, Message #211

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Sorry to hear of your unhappy experience.  I doubt you're anywhere near
Utah, but I can highly recommend Doug Smith Mazda in Provo, Utah.  This
dealership has won Mazda's Customer Satisfaction Award (or whatever it's
called) for several years running.  Less than 3% of Mazda dealerships
qualify for this award.  They were 100% honest, went out of their way to
help me buy/lease a Miata, went out of their way to help me sell my Camry
before leasing the Miata, etc.  They even sent their customers who were
interested in my Camry directly to me.

Even today, eleven months after the transaction, when I walk into the
dealership for whatever reason, they recognize me and call me by name.  I
feel like a welcomed friend when I go there, rather than like unsuspecting
prey, as I felt whenever I walked into the Toyota dealership where I
purchased four cars over a 15-year period.

When I purchase my next vehicle, Miata or not, it will be difficult to buy
from any other dealer.  They have earned my appreciation and respect, a
rare situation in the automotive industry.  And Mazda has impressed me with
their concern for my satisfaction.  I have received more literature from
Mazda concerning my *satisfaction* in the past eleven months than I
received from Toyota in twelve years.  I still like Toyotas, but Mazda has
impressed me.  I think a 626 or a Milennia might look good in the garage
next to the Miata!

For what it's worth.

--
Richard Teasdale
rjt@xmission.com
White '97 PEP, "Spartacus"
Provo, Utah, USA
Team Voodoo
Team Hella Air Horns
Team Utah Miata Club -> http://www.utahmiata.home.ml.org
Team Miata Calendar -> http://www.xmission.com:/~redbeard/miata/
Team Miata Screen Saver -> http://www.xmission.com/~rjt/miatascr/



Marie Bell by way of Keith Tanner wrote:

> My husband and I were recently on vacation in Las Vegas.  We have been
> automobile hunting for a few months and decided to check out the two
> miata dealers in Las Vegas.
>
> Well,  we found the car of our dreams at Fletcher Jones Mazda on S.
> Rancho Dr.  It was a 1995 automatic  miata with a hardtop and only 8000
> miles. We immediately were very interested and after 3 trips to the
> dealer, had agreed on a price, an interest rate, had a credit check and
> settled on a monthly payment.  We had given the dealership a $500.00
> deposit.  They had even detailed the car in anticipation of us picking
> it up.
>
> When we went back to sign the contract and show the car to my husband's
> father who lives in Las Vegas, the sales manager raised the interest
> rate by 2 points to 11.9, and had added $1,000 to the price of the car
> on the paperwork.
>
> He either had someone else to buy the car for more money than we had
> agreed to, or he figured that I loved the car SO much that my husband
> would pay any amount to make me happy.
>
> Needless to say, we did not buy the car and my vacation was ruined.
>
> I just want people to know about this unethical dealership and stay
> away.
>
> I have contacted both the Better Business Bureau and Consumer Affairs
> and they have a long list of complaints against this mazda dealership.
>
> Fletcher Jones is a big deal and owns many dealerships and he probably
> runs them all the same way.
>
> I will end up with my miata, it just won't be that one.