Miata Mailing List: December 1998, Message #188

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yeesh,  this is the tack that produced those annoying "help" 
baloons... I don't know about 90% of problems being the users' 
fault, but most people are too lazy to sit down and read the 
instructions to anything. It's a long-standing joke that most of the 
VCR clocks in the US continuously blink 12:00 because users 
"don't understand" the instructions, when the instructions are fairly 
simple. ... if only people were interested in LEARNING about 
technology instead of insisting on immediate gratification, we'd be 
in a better place.


> From: Craig Boyle <craig_b2@verifone.com>
> Subject: RE: Occupational survey -  NMC
> Date: Tue, 1 Dec 1998 03:49:06 -0500
> 
> Ha! If 90% of people tell you are wrong, maybe you *are* wrong!  If you
> are finding that 90% of technology problems are self inflicted by users,
> I'd suggest that you invest a few $ in some usability improvements. Think
> how frustrated your users must be if 90% of them have problems using the
> product!  Start by thinking that your customers are right and that your
> engineers need to build the products users need. 
> 


- M