Miata Mailing List: February 1999, Message #153

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Performance Buyers Club wrote:

> There's nothin' worse than feeling like you have to defend yourself
for someone
> elses mistakes. <snip> This post may seem unprofessional to most, may
hurt us in
> the long run and probably shouldn't have gone public.

Dear Tommy,

I, too, work with the public.  As a doctor of optometry with a full
service glasses
and contact lens dispensary we see a wide range of ethics or lack there
of in our
patients ("these frames broke for no reason", & "no I didn't put those
needle nose
plier marks on them. The metal just bent at a 90 degree angle by
itself.").  Most
of our patients are wonderful, but a small and apparently growing number
of people
are difficult, unreasonable or downright crooked.  We are known for our
ability to
solve problems, but there comes a time when you have to draw a line.
IMHO
businesses who allow customers to take total advantage of them end up
having to
pass those costs on to their good customers AND reinforce unreasonable
expectations
from those who deserve nothing special.

I hope venting helped.

Joan